Shipping Policy

At By Meadowbrook, we are committed to providing clear, transparent, and reliable shipping information.

This policy explains our delivery area, order processing times, estimated shipping times, tracking procedures, and other important information about receiving your order.

1. Delivery Area

We currently ship to addresses within the United States only.

Orders placed with a shipping address outside the United States cannot be processed at this time.

2. Shipping Address

Your order will be shipped to the delivery address entered during checkout.

Please review your shipping information carefully before completing your purchase. Incorrect, incomplete, or outdated address information may result in shipping delays, failed delivery, or the package being returned to the sender.

Customers are responsible for providing a complete and accurate shipping address.

3. Order Processing Time

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During sales, promotions, product launches, or periods of high demand, processing may take slightly longer.

4. Estimated Shipping Time

After your order has been processed and shipped, the estimated delivery time within the United States is:

8–12 business days

Business days are Monday through Friday and do not include weekends or federal holidays.

Delivery times may vary due to factors outside our control, including:

Seasonal demand
Carrier delays
Transportation capacity
Weather conditions
Customs or import processing, when applicable
Federal holidays
High order volume
Incorrect or incomplete delivery information

5. Total Estimated Delivery Time

The estimated total delivery time includes both processing and shipping:

Processing time: 1–3 business days
Shipping time: 8–12 business days
Estimated total: Approximately 9–15 business days from the date of purchase

These timeframes are estimates and are not guaranteed delivery dates.

By Meadowbrook is not responsible for delays caused by shipping carriers, weather, customs, transportation disruptions, or other circumstances outside our reasonable control.

6. Free U.S. Shipping

By Meadowbrook offers free standard shipping on all U.S. orders.

There are no additional standard shipping or handling charges at checkout unless an optional premium shipping service or shipping protection is selected.

Free shipping promotions may be subject to additional terms displayed on our website.

7. Secure Payment Options

We offer secure payment options through our authorized payment providers.

Available payment methods may include:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed during checkout

All transactions are processed through secure, encrypted payment systems.

Available payment options may vary depending on your device, location, and checkout settings.

8. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order here:

https://bymeadowbrook.com/apps/parcelpanel

Tracking information may not become active immediately. In some cases, tracking updates may take 3–8 business days to appear after the package leaves the fulfillment facility.

A temporary delay in tracking updates does not necessarily mean that the package is not in transit.

9. Multiple Packages

Orders containing multiple products may be shipped separately due to product availability, inventory location, or package size.

You may receive separate tracking numbers and deliveries for the same order.

There will be no additional standard shipping charge when an order is divided into multiple packages.

10. Incorrect or Incomplete Addresses

Customers are responsible for making sure the shipping address entered at checkout is complete and accurate.

If you notice an error after placing your order, contact us immediately at support@bymeadowbrook.com.

We will make a reasonable effort to update the address, but changes are not guaranteed after processing has begun.

If a package is returned because of an incorrect or incomplete address:

We may offer redelivery after the package is returned to the applicable facility
The customer may be responsible for additional shipping charges
A refund or store credit may be offered, subject to applicable shipping, handling, and restocking deductions

By Meadowbrook is not responsible for packages delivered to an incorrect address entered by the customer during checkout.

11. Failed Delivery and Unclaimed Packages

If delivery cannot be completed, the shipping carrier may make another delivery attempt, leave instructions, or hold the package at a local facility.

Customers are responsible for following the carrier’s instructions and collecting packages within the required timeframe.

Packages that are refused, left unclaimed, or returned to the sender may be subject to:

Additional shipping charges
Return-to-sender fees
Handling costs
Applicable restocking fees

Any refund will be considered after the returned package has been received and inspected.

12. Delivery Confirmation

Once the shipping carrier marks a package as delivered, the order is considered delivered.

If your tracking information shows that the package was delivered but you cannot locate it, please:

Check around your property, mailbox, porch, garage, or other secure delivery areas
Ask household members or neighbors whether they accepted the package
Allow up to 48 hours, as some carriers may mark packages as delivered before the final handoff
Contact the shipping carrier for additional delivery details

You may also contact us at support@bymeadowbrook.com, and we will assist you with the available tracking information.

By Meadowbrook is not responsible for theft, loss, or damage that occurs after a package has been confirmed as delivered to the address provided at checkout.

13. Lost Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, contact us at support@bymeadowbrook.com.

Please include:

Your full name
Your order number
Your shipping address
A brief description of the issue

We will review the shipment and, where appropriate, work with the shipping provider to investigate.

A replacement, refund, store credit, or another resolution may be offered depending on the outcome of the investigation.

14. Damaged Packages

If your order arrives damaged, contact us within 14 days of delivery at support@bymeadowbrook.com.

Please provide:

Your order number
Clear photos of the damaged item
Clear photos of the shipping package
A description of the damage

Please keep the original item and packaging until your claim has been reviewed.

15. Shipping Delays

Delivery dates are estimates and may be affected by circumstances outside our control.

Delays caused by carriers, weather, holidays, customs, transportation disruptions, or other external events do not automatically qualify an order for cancellation or a refund while the package remains in transit.

We appreciate your patience and will provide reasonable assistance when a shipment is delayed.

16. Policy Updates

By Meadowbrook reserves the right to update or modify this Shipping Policy at any time.

Changes become effective when the revised policy is published on our website. The version in effect at the time of your purchase will generally apply to your order, except where a change is required by applicable law.

17. Contact Us

For questions about your order, tracking information, or delivery, please contact our customer support team:

Email: support@bymeadowbrook.com
Tracking Page: https://bymeadowbrook.com/apps/parcelpanel
Contact Form: https://bymeadowbrook.com/pages/contact
Website: https://bymeadowbrook.com/